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Slovene Dream Limited is committed
to protecting your privacy and this Privacy Policy sets
out what information we collect, how we collect it,
and what we do with it.
INFORMATION ABOUT YOU
This refers to information such as your name, contact
details, travel preferences and special needs/disabilities/dietary
requirements that you supply us or is supplied to us,
including any information about other persons on your
booking relating to the same ("your information").
Your information is collected when you request information
from us, contact us (and vice versa) or make a booking
with us. You are responsible for ensuring that other
members of your party are aware of the content of our
Privacy Policy and consent to your acting on their behalf
in all your dealings with us. We will update your information
whenever we get the opportunity to keep it current,
accurate and complete.
Our Use of Your Information
(1) We may disclose your information to our service
providers for the purpose of providing you with our
services, including your accommodation, holiday or insurance,
etc. Only information necessary for this purpose will
be disclosed to them.
(2) We may use your information for the purposes set
out in our data protection registration with the Office
of the Information Commissioner. We may also disclose
your information to companies who act as "data
processors" on our behalf. These purposes include
administration, providing services (and contacting you
where necessary), customer care, improving our service,
business management and operation, re-organisation/structuring
of our business, risk assessment, security and crime
prevention/detection, research and analysis, marketing,
monitoring, assessing customer purchasing preferences,
dispute resolution, credit checking and debt collection.
If we search against the files of credit reference agencies,
they will record the search and hence the way in which
you conduct your account with us may be shared with
other lenders and credit agencies.
(3) Some of your information may be considered "sensitive
personal data" under the Data Protection Act 1998.
(For example, information relating to health or religion.)
We collect it to cater to your needs or act in your
interest, but we do so on the condition that we have
your positive consent - we will do all that is reasonably
practicable to draw this to your attention when you
first supply us with your information, or at the next
available opportunity. By booking your holiday with
us you also agree for your insurers, their agents and
medical staff to disclose relevant information (which
may contain sensitive personal data) to us in circumstances
where we need to act in the interest of everyone in
the group you are travelling with.
If you do not agree to our use of your information,
we cannot do business with you or accept your booking.
(1) We may from time to time contact you by post with
information on offers of goods and services, brochures,
new products, forthcoming events or competitions from
our holiday divisions and our holiday group companies.
(2) You may indicate your preference to also receive
our direct marketing material for the above purposes
by telephone or e-communications (e-mail, SMS or e-brochure)
on our website(s) or forms, or to our staff at the time
you first supplied us your information.
(3) You may, in addition, indicate your preference regarding
receiving third party direct marketing material by post.
(4) If do not wish to receive such information or would
like to change your preference, please refer to point
(2) of "Your Rights" below.
(1) You have the right to ask in writing by completing
our Data Subject Access Request form for a copy of the
information we hold about you (for which we may charge
a fee) and to correct any inaccuracies in your information.
(2) You have the right to ask in writing not to receive
direct marketing material about our products and services.
If the following facilities are available, you can amend
your previous preference on our website(s), using our
"unsubscribe e-mail" or in literature which
you subsequently return to us. Once properly notified
by you, we will take steps to stop using your information
in this way.
Our registered address is at 5-7 John Prince's Street, London, W1G OJN.
Use of cookies
and links to other websites
If our contact and dealing with you is via our website(s),
we may use cookies. A cookie is a small piece of data
sent from our web server to your computer and stored
in a text file on your hard drive. Cookies allow us
to identify your computer but not you personally. You
can set your web browser to refuse cookies. We use cookies
to measure site usage and related information. If you
are making a purchase, we may also use cookies to keep
track of the transaction from one web page to another.
Our website(s) may contain links to other sites not
controlled by us. These sites may send you cookies and
collect data and personal information. We are not responsible
for the actions, content or the privacy policies of
those websites to which our website(s) may link.
Aggregated
customer information
We collect information relating to customer trends and
patterns. This information is often used in its aggregate
form. We may disclose aggregate statistics about enquiries
made, visitors, customers and sales in order to describe
our services to prospective partners, purchasers, advertisers
and other reputable third parties and for other lawful
purposes. No personally identifying information is disclosed.
Monitoring
To ensure that we carry out your instructions accurately,
to help improve our service and in the interest of security,
we may monitor and/or record: (1) your telephone calls;
(2) customer transactions and activities on our website.
All recordings are and shall remain our sole property.
Security
statement
We have taken all reasonable steps to have in place
appropriate security measures to protect your information.
Changes
to this policy
Any changes to this Policy will be either posted on
our website, brochure and/or made available on request.
We will strive to ensure our practices comply with the
most current available version of this Policy.
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